Customer Service Executive

OVERVIEW

Ready to build your career in a rapidly growing company? You’ve come to the right place.

We are Situ. 

We are an award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients. We focus on delivering a blended booking experience, through the perfect combination of people, product, and technology.

Due to rapid expansion, we have an exciting opportunity for Customer Service Executives to join different departments within our growing team. Full training and ongoing development will be provided so this is a fantastic opportunity for someone with exceptional customer service experience who is looking to progress their career.

If you have a collaborative work ethic, positive outlook, high levels of motivation and are looking for an exciting new opportunity then we would love to hear from you.

 

JOB DESCRIPTION

The role of Customer Service Executive forms part of Situ’s busy Sales Team, offering our clients a worldwide network of approved and assured serviced apartments in key business destinations.

As Customer Service Executive, you will be part of a team responsible for supporting the Account Managers and Senior Account Managers within Situ, providing new and retained clients and guests with serviced apartment quotes around the world in a timely and accurate fashion.

Speaking to our extensive supply chain, you will find the best rates and availability in line with customer requirements, make bookings and ensure a smooth stay for your guest, whatever their needs are, in line with clear targets.

 

KEY RESPONSIBILITIES

  • Exceptional enquiry and booking management.
  • Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.).
  • Meet or exceed KPI’s and revenue targets.
  • Follow and support company policies and procedures.
  • This list is not exhaustive but covers most of what is expected. You will be expected to perform different tasks as required, in line with Situ overall business strategies.

 

GENERAL RESPONSIBILITIES AND SKILLS

  • Highly motivated with a positive ‘can do’ attitude.
  • Upholding of company values.
  • Provide outstanding customer service.
  • Adaptable to the needs of the business.
  • Continually seek personal and professional development.
  • Excellent time management skills.
  • High attention to detail.
  • Exceptional communications skills, both verbally and written.
  • Commercially astute.
  • Confident with IT to include Microsoft Office products and CRMs.

 

WHAT YOU'LL GET

  • 28 days holiday a year (including bank holidays) pro-rata, increasing with length of service.
  • Workplace pension - employer contribution increasing with length of service.
  • Subscription to online benefits and discount package.
  • Regular nights out and invites to Company events.
  • Being part of the dynamic and fast-growing alternative accommodation industry.
  • Private Health Insurance.
  • Two 'reset' days per annum.
  • Additional day off for your birthday.
  • A nice bunch of people to work with!

Job Title: Customer Service Executive
Department: Sales
Salary: Competitive

Start Date: Immediate
Core Hours: Monday – Friday 8:45 am - 5:30 pm

Location: Situ Head Office, Exeter
Unit 3, Ulysses House,
Ulysses Park, Heron Road,
Exeter, EX2 7PH

Web: www.staysitu.com.

To become a valued part of our dynamic and friendly team please send us your CV and cover letter to [email protected]

+44 (0)1392 690 079

Our team is here to help, 24/7

Contact Situ
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