Hospitality Specialist

Overview

Are you from a sales, hospitality or customer service background and have a passion for all things travel? Are you ready to build your career in a rapidly growing company? Then make Situ your next move!

You’ll work in a buzzy and fast paced space with a great bunch of people and in a company that genuinely cares about you and your success as an individual, both at work and outside of it. There’s the opportunity to take part in employee-led committees and their events such as Diversity, Equity and Inclusion, or Sustainability – not to mention our regular fun work events.

We are Situ – an award-winning global supplier of serviced accommodation from Bangkok to Berlin with our HQ in amazing Exeter. We work with a portfolio of large international corporate clients in a variety of sectors, from insurance, to film and television, to banking, and focus on delivering a blended booking experience through the perfect combination of people, product, and technology. 

So if you have a collaborative work ethic, a positive outlook, high levels of motivation, and are looking for an exciting new opportunity and a great company culture, then we’d love to hear from you. Get in touch today and slide into your next role at Situ (literally – we have an office slide)!

Job purpose

The role of Hospitality Specialist forms part of Situ’s busy Operations Team, ensuring our clients and guests receive a seamless journey throughout all stages of their reservation process. As a Hospitality Specialist, you will support your team to finalise the last stages of our client and guests booking process and you will be responsible for ensuring our guests have a full understanding of their upcoming reservation details whilst also ensuring our guests receive the best experience possible throughout their stay.
Being the first point of contact for our guests’ queries and concerns you will liaise with our supply-chain around the globe to ensure the very best experience for your guest, whatever their needs are.

Key responsibilities

• Arrange each guest’s check-ins and extensions promptly in line with Situ’s KPI
• Monitor and allocate emails within the Situ shared inbox.
• Support the team in offering our clients a ‘hassle-free’ booking process.
• Offer exceptional customer service to our Clients, Guests, and Suppliers at all times
• Work with Suppliers to resolve any issues that occur during a Guest’s reservation.
• Additional administrative duties as required.
• Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc).
• Meet or exceed individual, team, and company-wide KPIs and revenue targets.
• Follow and support company policies and procedures.

This list is not exhaustive but covers most of what is expected. You’ll be required to perform different tasks as needed, in line with Situ’s overall business strategy.

What a Situ person looks like

• Highly motivated with a positive ‘can do’ attitude.
• Upholding of company values.
• Ability to provide outstanding customer service.
• Adaptable to the needs of the business.
• Continually seeking personal and professional development.
• Excellent time management skills.
• High attention to detail.
• Exceptional communications skills, both verbally and written.
• Commercially astute.
• Confident with IT, to include Microsoft Office products and CRMs.

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Benefits of working at Situ

• 27 days of holiday per year (including two reset days) plus bank holidays.
• Workplace pension - employer contribution increasing with length of service.
• Subscription to online benefits and discount package.
• Regular nights out and invites to Company events.
• Being part of the dynamic and fast-growing alternative accommodation industry.
• The chance to take part in employee-led committees and their events.
• Private Health Insurance.
• Opportunity to take part in the company bonus scheme
• Additional day off for your birthday.
• Opportunities to travel.
• A nice bunch of people to work with!​

To become a valued part of our dynamic and friendly team please download the application form, fill it in and send it with your covering letter to [email protected].