uploads/images/Header-4-Careers-01_6.png Supplier Account Executive | Situ Careers

Supply Chain Account Executive



Ready to build your career in a rapidly growing company? You’ve come to the right place.

We are Situ.

We are an award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients. We focus on delivering a blended booking experience, through the perfect combination of people, product, and technology.

We have a fantastic opportunity to join our Supply Chain team as a Supplier Account Executive. Full training and mentorship will be provided so this is a great opportunity if you are looking to start your career in Supply Chain. You don’t need experience of working within a similar role but customer service experience and/or experience within hospitality would be beneficial.  We really value the development of our team, therefore, we put focus on progression, training, and opportunity to grow within Situ.  

If you have a collaborative work ethic, a positive outlook, and high levels of motivation and are looking for an exciting new opportunity then we would love to hear from you.


Job purpose

As Supplier Account Executive you will support all elements of supply and relationship management with Situ’s suppliers, as identified by the needs of the business and Supply Chain department. You could be working towards proactively growing Situ’s partner relations across the globe, helping to ensure suppliers’ account and property details are up to date as well as playing a key role in the suppliers’ compliance with the industry standards. As Supplier Account Executive you could be helping to manage the supplier network through account reviews assisting our sales and management team in client-specific projects. Your responsibilities and activities will be flexible and interpreted around the needs of Situ and the Supply Chain department.


Key responsibilities

  • Qualify and respond to new supplier enquiries
  • Strategically, identify and onboard new suppliers in line with objectives
  • Assist suppliers through the onboarding process. Including the upload of their properties, access to the supplier portal and negotiating of contracts
  • Maintain and develop existing supplier relationships to ensure that contacts and content is up to date
  • Day to day account management, including hosting supplier review meetings and monitoring overall supplier performance
  • Identify and manage serviced level issues, complaints, and any other issues through to resolution
  • Organise and conduct worldwide city tours and property inspections
  • Attend site visits as well as networking events and industry meetings when required
  • Assist in supplier content such as uploading properties to the supplier database to support its continual growth and support the sales team in help with complete property profiles for client quotes and larger contract bids
  • Liaise with the sales team to assist with enquiries that require immediate new suppliers and working collaboratively on new client’s acquisitions, onboarding, and client RFP's
  • Work closely with other Situ teams to ensure all supplier news is communicated
  • Exceptional enquiry and booking management
  • Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.)
  • Meet or exceed KPI’s and revenue targets
  • Follow and support company policies and procedures
  • This list is not exhaustive but covers most of what is expected. You will be expected to perform different tasks as required, in line with Situ’s overall business strategies


General responsibilities and skills

  • Highly motivated with a positive ‘can do’ attitude
  • Confident with IT to include Microsoft Office products and CRMs
  • Upholding of company values
  • Provide outstanding customer service
  • Adaptable to the needs of the business
  • Continually seek personal and professional development
  • Excellent time management skills
  • High attention to detail
  • Exceptional communications skills, both verbally and written
  • Commercially astute


Benefits of working at Situ

  • 27 days of holiday per year (including two reset days) plus bank holidays.
  • Workplace pension - employer contribution increasing with length of service.
  • Subscription to online benefits and discount package.
  • Regular nights out and invites to Company events.
  • Being part of the dynamic and fast-growing alternative accommodation industry.
  • Private Health Insurance.
  • Uncapped commission scheme.
  • Additional day off for your birthday.
  • Hybrid working.
  • A nice bunch of people to work with!


To become a valued part of our dynamic and friendly team please download the application form, fill it in and send it with your covering letter to [email protected]

Job title: Supplier Account Executive
Department: Supply Chain
Competitive salary plus benefits and bonus

Start date: Immediate
Core hours: Monday – Friday 8:45 am - 5:30 pm

Location: Situ Head Office, Exeter
Unit 3, Ulysses House,
Ulysses Park, Heron Road, Exeter EX2 7PH

Web: www.staysitu.com.

Our team is here to help, 24/7

Contact Situ