{"id":16652,"date":"2025-08-14T13:08:57","date_gmt":"2025-08-14T12:08:57","guid":{"rendered":"https:\/\/www.staysitu.com\/blog\/?p=16652"},"modified":"2026-01-26T14:57:24","modified_gmt":"2026-01-26T14:57:24","slug":"inclusive-duty-of-care-in-business-travel","status":"publish","type":"post","link":"https:\/\/www.staysitu.com\/blog\/inclusive-duty-of-care-in-business-travel\/","title":{"rendered":"Inclusive duty of care: Why one-size-fits-all business travel safety no longer works"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"299\" data-src=\"https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/07\/duty-of-care-header-stone-1024x299.png\" alt=\"Situ logo next to wording that reads 'Let's talk about... Duty of care'\" class=\"wp-image-16574 lazyload\" data-srcset=\"https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/07\/duty-of-care-header-stone-1024x299.png 1024w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/07\/duty-of-care-header-stone-300x88.png 300w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/07\/duty-of-care-header-stone-768x224.png 768w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/07\/duty-of-care-header-stone-1536x448.png 1536w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/07\/duty-of-care-header-stone-2048x598.png 2048w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/299;\" \/><\/figure>\n\n\n\n<p>When we talk about <a href=\"https:\/\/www.staysitu.com\/blog\/employer-duty-of-care-business-travel-and-relocation-accommodation\/\">duty of care in business travel<\/a>, the focus has long been on destination risk. Are there political tensions? Is the local healthcare system reliable? What\u2019s the weather like, and is it safe to drink the water?<\/p>\n\n\n\n<p>These are all valid concerns. But in recent discussions with clients, we\u2019ve noticed a new layer coming into focus: the individual.<\/p>\n\n\n\n<p>Inclusive duty of care is about acknowledging that safety and wellbeing aren\u2019t the same for every traveller. It\u2019s not just about where someone is going \u2013 it\u2019s also about who is going. For Travel Managers, this shift means reassessing traditional policies and asking deeper, more human questions.<\/p>\n\n\n\n<p><strong>Contents<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#Rethinking-risk\">Rethinking risk: The case for inclusive duty of care<\/a><\/li>\n\n\n\n<li><a href=\"#Who-is-travelling\">Who is travelling? Why individual risk profiles matter<\/a><\/li>\n\n\n\n<li><a href=\"#Creating-safer-travel-experiences\">Creating safer travel experiences through thoughtful planning<\/a><\/li>\n\n\n\n<li><a href=\"#Accommodations-role\">Accommodation\u2019s role in supporting inclusive duty of care<\/a><\/li>\n\n\n\n<li><a href=\"#Into-practice\">Putting inclusive duty of care into practice<\/a><\/li>\n\n\n\n<li><a href=\"#Potential-difficulties\">Potential difficulties \u2013 and how to overcome them<\/a><\/li>\n\n\n\n<li><a href=\"#Conclusion\">Conclusion<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Rethinking-risk\">Rethinking risk: The case for inclusive duty of care<\/h2>\n\n\n\n<p>Traditionally, risk assessments have centred on the location. This includes geopolitical stability, natural disasters, emergency services, infrastructure, and more. But this approach assumes that all travellers experience the same level of risk in any given place \u2013 and that simply isn\u2019t true.<\/p>\n\n\n\n<p>Inclusive duty of care asks organisations to look at travel safety through a broader lens. It encourages teams to consider the characteristics, needs, and experiences of the individual, alongside external threats. The result is a more thoughtful, person-centred approach to travel safety \u2013 one that aligns better with modern values and diverse workforces.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Who-is-travelling\">Who is travelling? Why individual risk profiles matter<\/h2>\n\n\n\n<p>Every traveller brings their own set of circumstances to the journey, these can dramatically affect how safe and supported they feel.<\/p>\n\n\n\n<p>Here are a few examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>LGBTQ+ travellers may face legal or social discrimination in certain countries. Knowing this risk can influence whether a trip is suitable, or whether extra precautions should be taken. A survey of business travellers found that only <a href=\"https:\/\/worldtravelprotection.com\/travel-insights\/survey-reveals-continued-gaps-in-safety-and-support-for-lgbtq-travellers\/\" target=\"_blank\" rel=\"noreferrer noopener\">13% of companies provided LGBTQ+ specific guidance prior to global travel<\/a>.<\/li>\n\n\n\n<li>Women travelling alone might want accommodation with additional security features or more detailed guidance on local areas. <a href=\"https:\/\/www.raconteur.net\/talent-culture\/womens-safety-business-travel\" target=\"_blank\" rel=\"noreferrer noopener\">71% of female business travellers believe they are less safe than male travellers<\/a> according to a recent study.<\/li>\n\n\n\n<li>Travellers with disabilities need assurance that accessibility isn\u2019t just advertised \u2013 it\u2019s actually delivered. A survey of 2,700 people with mobility issues found that <a href=\"https:\/\/www.mmgyglobal.com\/news\/portrait-of-travelers-with-disabilities\/\" target=\"_blank\" rel=\"noreferrer noopener\">96% of the respondents experienced a problem with their accommodation<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>These are not niche cases \u2013 they\u2019re increasingly common realities. Understanding them is key to ensuring a truly safe travel experience.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Creating-safer-travel-experiences\">Creating safer travel experiences through thoughtful planning<\/h2>\n\n\n\n<p>Inclusive duty of care starts with better conversations. Travel Managers don\u2019t need to have all the answers straight away, but they do need to create space for questions.<\/p>\n\n\n\n<p>Are there any specific concerns about this trip? What would help this individual feel safe and supported? Is there anything about the destination or accommodation that could pose a challenge?<\/p>\n\n\n\n<p>When organisations invite these conversations \u2013 and crucially, act on them \u2013 travellers are more likely to disclose important details. This leads to more appropriate travel arrangements and <a href=\"https:\/\/www.staysitu.com\/blog\/improving-employee-experience-global-mobility-programme\/\">a better overall employee experience<\/a>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full\"><img decoding=\"async\" width=\"1000\" height=\"835\" data-src=\"https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/08\/inclusive-duty-of-care-key-message-rectangle.png\" alt=\"The key message for inclusive duty of care: It's not just about where someone is going, it's also about who is going\" class=\"wp-image-16691 lazyload\" data-srcset=\"https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/08\/inclusive-duty-of-care-key-message-rectangle.png 1000w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/08\/inclusive-duty-of-care-key-message-rectangle-300x251.png 300w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/08\/inclusive-duty-of-care-key-message-rectangle-768x641.png 768w\" data-sizes=\"(max-width: 1000px) 100vw, 1000px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1000px; --smush-placeholder-aspect-ratio: 1000\/835;\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Accommodations-role\">Accommodation\u2019s role in supporting inclusive duty of care<\/h2>\n\n\n\n<p>Accommodation is more than just a place to sleep \u2013 it\u2019s where the traveller spends much of their time. It has a direct impact on their comfort, routine, and mental wellbeing. Choosing the right property is one of the most practical ways to support inclusive duty of care.<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A property with step-free access may be essential for someone with mobility issues.<\/li>\n\n\n\n<li>Secure-entry buildings and 24\/7 support can offer peace of mind to solo travellers.<\/li>\n\n\n\n<li>Well-located accommodation helps reduce the need for travel at night or through unfamiliar areas.<\/li>\n\n\n\n<li>Properties with kitchens allow travellers to manage dietary needs more easily.<\/li>\n\n\n\n<li>Calmer environments may suit individuals who are neurodiverse or recovering from illness.<\/li>\n<\/ul>\n\n\n\n<p>This is where trusted suppliers like Situ can help. With global reach, experienced account managers, and strong local knowledge, Situ can offer tailored property recommendations based on individual traveller needs \u2013 helping companies make informed, supportive choices.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Into-practice\">Putting inclusive duty of care into practice<\/h2>\n\n\n\n<p>This isn\u2019t about rewriting every travel policy overnight. Small, considered steps can make a big difference.<\/p>\n\n\n\n<p>Here are a few starting points:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Invite input<\/strong>. Make it easy for employees to raise concerns or request adjustments, without fear of judgement.<\/li>\n\n\n\n<li><strong>Build flexibility<\/strong>. One-size-fits-all policies often leave gaps. A more adaptive approach makes inclusive care easier to deliver.<\/li>\n\n\n\n<li><strong>Partner wisely<\/strong>. Work with accommodation providers and travel partners who can respond to individual needs with sensitivity and speed.<\/li>\n\n\n\n<li><strong>Gather feedback<\/strong>. After each trip, ask how the traveller felt. Their insights will help shape future policy improvements.<\/li>\n<\/ul>\n\n\n\n<p>Inclusive duty of care is a journey in itself, but it\u2019s a worthwhile one. It builds trust, boosts wellbeing, and reflects a more human-centred approach to risk management during business travel.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"657\" data-src=\"https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/08\/small-steps-for-inclusive-duty-of-care-1024x657.png\" alt=\"Small steps Travel Managers can take to building an inclusive duty of care policy\" class=\"wp-image-16684 lazyload\" data-srcset=\"https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/08\/small-steps-for-inclusive-duty-of-care-1024x657.png 1024w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/08\/small-steps-for-inclusive-duty-of-care-300x193.png 300w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/08\/small-steps-for-inclusive-duty-of-care-768x493.png 768w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2025\/08\/small-steps-for-inclusive-duty-of-care.png 1100w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/657;\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Potential-difficulties\">Potential difficulties \u2013 and how to overcome them<\/h2>\n\n\n\n<p>Of course, putting inclusive duty of care into practice isn&#8217;t without its hurdles. Budget constraints, privacy concerns, and the perceived complexity of managing individual needs can all create barriers. But these don\u2019t have to stand in the way of progress.<\/p>\n\n\n\n<p>At first glance, appropriate accommodation might seem expensive, but flexible options do exist. Situ negotiates the best rates with our trusted Partner network, giving clients access to high-quality accommodation at a range of price points. The diversity of our network allows us to recommend properties that align with both individual needs and programme budgets.<\/p>\n\n\n\n<p>Privacy is another key consideration. Employees may be hesitant to disclose personal information, and managers need to handle these conversations sensitively. Establishing clear internal policies \u2013 including how data is collected and protected \u2013 can help build trust and make it easier for travellers to raise concerns.<\/p>\n\n\n\n<p>For larger organisations, the idea of accommodating multiple preferences across a wide travel programme may feel daunting. But by starting small, building in flexibility, and partnering with suppliers who understand these needs, inclusive duty of care becomes far more manageable.<\/p>\n\n\n\n<p>Ultimately, the cost of inclusive planning is often outweighed by its benefits \u2013 fewer incidents, happier travellers, and better retention. It\u2019s not just a moral imperative \u2013 it\u2019s a smart business decision.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Conclusion\">Conclusion<\/h3>\n\n\n\n<p>As travel programmes evolve, so must our definition of safety. Inclusive duty of care moves beyond box-ticking and towards something more meaningful \u2013 a recognition that people experience travel in different ways, and that real duty of care considers those differences.<\/p>\n\n\n\n<p>For Travel Managers, this isn\u2019t just a compliance issue. It\u2019s an opportunity to build programmes that reflect the diversity and complexity of today\u2019s workforce.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<p>Situ\u2019s account managers are here to help you build travel and relocation programmes that support safety, wellbeing, and inclusivity. <a href=\"https:\/\/www.staysitu.com\/get-in-touch\">Get in touch<\/a> to see how we can support you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When we talk about duty of care in business travel, the focus has long been on destination risk. Are there political tensions? Is the local healthcare system reliable? What\u2019s the weather like, and is it safe to drink the water? These are all valid concerns. But in recent discussions with clients, we\u2019ve noticed a new &#8230; <a title=\"Inclusive duty of care: Why one-size-fits-all business travel safety no longer works\" class=\"read-more\" href=\"https:\/\/www.staysitu.com\/blog\/inclusive-duty-of-care-in-business-travel\/\" aria-label=\"Read more about Inclusive duty of care: Why one-size-fits-all business travel safety no longer works\">Read more<\/a><\/p>\n","protected":false},"author":25,"featured_media":16683,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23,34,1],"tags":[120],"class_list":["post-16652","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-relocation-and-global-mobility","category-travel","category-travel-news","tag-duty-of-care","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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