{"id":17282,"date":"2026-05-18T08:45:00","date_gmt":"2026-05-18T07:45:00","guid":{"rendered":"https:\/\/www.staysitu.com\/blog\/?p=17282"},"modified":"2026-05-13T14:30:19","modified_gmt":"2026-05-13T13:30:19","slug":"situ-achieves-a-world-class-net-promoter-score-nps-of-84-in-latest-client-survey","status":"publish","type":"post","link":"https:\/\/www.staysitu.com\/blog\/situ-achieves-a-world-class-net-promoter-score-nps-of-84-in-latest-client-survey\/","title":{"rendered":"Situ achieves a world-class Net Promoter Score (NPS) of 84 in latest client survey"},"content":{"rendered":"\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:39% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"590\" height=\"624\" data-src=\"https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/situ-nps.png\" alt=\"Graphic displaying Situ's Net Promoter Score (NPS) of 84\" class=\"wp-image-17285 size-full lazyload\" data-srcset=\"https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/situ-nps.png 590w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/situ-nps-284x300.png 284w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/situ-nps-24x24.png 24w\" data-sizes=\"(max-width: 590px) 100vw, 590px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 590px; --smush-placeholder-aspect-ratio: 590\/624;\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><\/p>\n\n\n\n<p class=\"has-medium-font-size\">At Situ, delivering exceptional experiences for our clients is at the heart of everything we do. <\/p>\n\n\n\n<p class=\"has-medium-font-size\">That is why we are delighted to announce that we have achieved a world-class Net Promoter Score (NPS) of 84 in our latest annual client survey.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What is an NPS Score?<\/h2>\n\n\n\n<p>NPS is a globally recognised way of measuring customer satisfaction and loyalty. It\u2019s based on one simple question: \u2018How likely are you to recommend us to a colleague or friend?\u2019 Clients respond on a scale from zero to ten and are grouped into three categories:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Promoters <\/strong>(nine to ten) \u2013 loyal clients who actively recommend your service<\/li>\n\n\n\n<li><strong>Passives <\/strong>(seven to eight) \u2013 satisfied, but less likely to advocate<\/li>\n\n\n\n<li><strong>Detractors <\/strong>(zero to six) \u2013 those who may have had a less positive experience<\/li>\n<\/ul>\n\n\n\n<p>Your NPS is then calculated by subtracting the percentage of detractors from the percentage of promoters.<\/p>\n\n\n\n<p>As Net Promoter Scores are measured on a scale from -100 to +100, anything&nbsp;above zero is considered good. Scores above fifty are excellent. An NPS of 84 places us firmly in world-class territory, showing that a huge proportion of our clients not only value what we do, but are happy to recommend us.<\/p>\n\n\n\n<p>This score reflects the work our teams put in every day to deliver the right accommodation, the right support, and a consistently high standard of service across every stay.<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile has-background\" style=\"background-color:#f8f4f6;grid-template-columns:32% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"600\" height=\"600\" data-src=\"https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/joe-briggs-staff-photo.png\" alt=\"Joe Briggs, Senior Client Success Manager at Situ\" class=\"wp-image-17296 size-full lazyload\" data-srcset=\"https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/joe-briggs-staff-photo.png 600w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/joe-briggs-staff-photo-300x300.png 300w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/joe-briggs-staff-photo-150x150.png 150w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/joe-briggs-staff-photo-24x24.png 24w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/joe-briggs-staff-photo-48x48.png 48w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/joe-briggs-staff-photo-96x96.png 96w\" data-sizes=\"(max-width: 600px) 100vw, 600px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 600px; --smush-placeholder-aspect-ratio: 600\/600;\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p><br><strong><a href=\"https:\/\/www.linkedin.com\/in\/joe-briggs-b3a2a1192\/\" target=\"_blank\" rel=\"noreferrer noopener\">Joe Briggs<\/a>, Senior Client Success Manager at Situ, commented:<\/strong>\u00a0<\/p>\n\n\n\n<p>\u201c<em><em>Maintaining a high NPS score is a strong reflection of the commitment, service quality, and care we provide to our clients. It also highlights the continued growth and development of the wider business. These scores help us understand where we are performing well, where we must continue to maintain high standards, and where there are opportunities to improve. The transparent feedback we receive from our clients plays a vital role in shaping our ongoing development, allowing us to continually adapt and enhance our services to better meet client needs.<\/em>\u201d<\/em>\u00a0<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The feedback we received<\/h2>\n\n\n\n<p>Here are just some of the kind words our clients had to share:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote has-background has-medium-font-size is-layout-flow wp-block-quote-is-layout-flow\" style=\"background-color:#fdf1f0\">\n<p><em>&#8216;The service from Situ has been fantastic. Response times are very quick and the Situ team always work so hard to find accommodation for our travellers. We are so happy we have moved to Situ.&#8217;<\/em><\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote has-background is-layout-flow wp-block-quote-is-layout-flow\" style=\"background-color:#fdf1f0\">\n<p class=\"has-medium-font-size\"><em>&#8216;Situ are our first choice when our clients ask for properties&#8217;.<\/em><\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote has-background is-layout-flow wp-block-quote-is-layout-flow\" style=\"background-color:#fdf1f0\">\n<p class=\"has-medium-font-size\"><em>&#8216;All of our team love working with Situ \u2013 we always get a great service and plenty of support which is always very much appreciated!&#8217;<\/em><\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Thank you to our clients<\/h2>\n\n\n\n<p>We would like to thank every client who took the time to complete our survey and share their feedback with us.<\/p>\n\n\n\n<p>The insights we receive each year are incredibly valuable. They help us understand what we are doing well, and how we can continue evolving our service to support the needs of our clients around the world.<\/p>\n\n\n\n<p>Whether it is supporting urgent business travel requirements or complex global accommodation programmes, our goal remains the same: to provide accommodation solutions that deliver value and a positive experience from start to finish.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"902\" data-src=\"https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/situ-team-member-hannah.jpg\" alt=\"Hannah Trigg, Senior Business Development Manager at Situ\" class=\"wp-image-17293 lazyload\" data-srcset=\"https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/situ-team-member-hannah.jpg 1000w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/situ-team-member-hannah-300x271.jpg 300w, https:\/\/www.staysitu.com\/blog\/wp-content\/uploads\/2026\/05\/situ-team-member-hannah-768x693.jpg 768w\" data-sizes=\"(max-width: 1000px) 100vw, 1000px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1000px; --smush-placeholder-aspect-ratio: 1000\/902;\" \/><\/figure>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">A reflection of our team and Partners<\/h2>\n\n\n\n<p>This achievement would not be possible without the dedication of our internal teams and trusted accommodation Partners.<\/p>\n\n\n\n<p>From our Operations team and Client Success Managers to our <a href=\"https:\/\/www.staysitu.com\/blog\/situs-guest-care-team-wins-team-of-the-year-at-the-serviced-apartment-awards-2026\/\">award-winning Guest Care function<\/a>, every department plays a role in ensuring our clients receive expert guidance and responsive service throughout their journey with Situ.<\/p>\n\n\n\n<p>We are also grateful to our global network of professionally managed accommodation providers, whose collaboration helps us consistently deliver quality stays for clients worldwide.<br><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Looking ahead<\/h2>\n\n\n\n<p>While we are incredibly proud of this result, we also see it as motivation to continue improving.<\/p>\n\n\n\n<p>As the needs of business travel and global mobility continue to evolve, Situ remains committed to investing in our enterprise-grade technology, strengthening supplier relationships, and enhancing the client experience at every stage of the process.<\/p>\n\n\n\n<p>Thank you again to all of our clients for your continued trust and support. We look forward to building on this success together.<\/p>\n\n\n\n<p><a id=\"_msocom_1\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Situ, delivering exceptional experiences for our clients is at the heart of everything we do. That is why we are delighted to announce that we have achieved a world-class Net Promoter Score (NPS) of 84 in our latest annual client survey. What is an NPS Score? NPS is a globally recognised way of measuring &#8230; <a title=\"Situ achieves a world-class Net Promoter Score (NPS) of 84 in latest client survey\" class=\"read-more\" href=\"https:\/\/www.staysitu.com\/blog\/situ-achieves-a-world-class-net-promoter-score-nps-of-84-in-latest-client-survey\/\" aria-label=\"Read more about Situ achieves a world-class Net Promoter Score (NPS) of 84 in latest client survey\">Read more<\/a><\/p>\n","protected":false},"author":25,"featured_media":17285,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44],"tags":[],"class_list":["post-17282","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-situ-news","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Situ 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