Situ Careers

Client Delivery Manager – Mobility

As Situ's Mobility Manager, you will lead and develop our Client Delivery team, taking ownership of both its people and commercial performance. You will be responsible for creating a high-performing, motivated team that consistently delivers exceptional client service while driving conversion, margin and sustainable growth. As an established people leader, you will set clear expectations, coach and develop individuals, manage performance and create accountability across the team. You will use performance data and your own commercial experience to understand where we can improve, turning insight into action and continually raising the standard of the team. You will champion a commercial, phone-first and consultative approach to enquiries, coaching the team to actively influence client decisions, maximise booking conversion and identify opportunities to grow revenue and margin. You will remain close to key clients and opportunities, leading by example where your experience can make the greatest difference. As the leader of the Mobility vertical, you will take ownership of day-to-day client delivery and work in partnership with Client Success to support the development and growth of client accounts. You will build strong relationships with key client stakeholders, use booking trends and client feedback to identify opportunities, and ensure service performance supports both client retention and commercial growth. You will own and regularly review team performance, including individual and team conversion, margin and other agreed KPIs. You will identify performance gaps and opportunities, provide regular coaching and feedback, recognise strong performance and take action where improvement is required. You will use these insights to continuously improve the team's sales approach, processes and ways of working. Working collaboratively with the Commercial teams and other business leaders, you will ensure the Mobility team is aligned with Situ's wider goals and has the capability, motivation and ways of working needed to support the company's continued growth.

Guest Delivery Specialist

​Act as a primary contact for guest queries and operational requests, ensuring timely and effective resolution.​ Arrange and confirm guest arrivals and check-ins, ensuring guests understand all relevant reservation and arrival details.​ Adopt a phone-first approach when communicating with property partners to resolve guest issues quickly.​ Provide clear and confident updates to guests and clients outlining actions taken and next steps.​ Work collaboratively with Situ’s commercial teams to resolve guest issues efficiently.​ Ensure communication threads and case records remain accurate and up to date, providing clear visibility of actions taken and next steps.​ Work closely with property partners to resolve issues that arise during a guest’s stay.​ Maintain accurate records within internal systems to ensure clear visibility of guest issues and resolutions.​ Ensure all guest communication is professional, calm and solution-focused, helping maintain client and guest confidence.​ Support the coordination of guest arrivals, reservations, extensions and operational requests.​ Monitor incoming guest enquiries to ensure service levels and response expectations are met.​ Identify opportunities to prevent repeat issues and improve the guest experience.​ Demonstrate a positive, proactive and solution-focused attitude when managing guest situations.​ Escalate complex or high-impact issues to the Guest Solutions Executive or Guest Experience Lead where required.​ Share relevant updates and information with colleagues to ensure consistent service delivery across the team.​ Ensure all work aligns with Situ values, service standards and operational procedures.​

Extra rest days

Private Healthcare

Long service holiday

Contemporary office

Cycle scheme

Discount packages