Situ In-house Guidelines

Situ in-house guidelines include, but are not limited to, the criteria listed below. These apply to all Situ partner properties and communities, and any violation could result in the termination of your rental agreement and/or additional charges.

PARTNER TERMS AND CONDITIONS:  Please adhere to the site rules of the accommodation booked. This includes, but is not limited to, policies on smoking, vaping, illegal narcotics, noise, food, and drink brought in from outside, and socially acceptable behaviour in public places. This will vary between hotels, serviced apartments, and rentals. If you are unsure of these rules it is your responsibility to request a copy.

CLEANLINESS: Accommodation must be kept clean and tidy. Reckless and disrespectful use of properties and the facilities inside will not be accepted, and you may incur charges.

DAMAGES:  Should damage to, or misuse of, the property occur during the course of your stay, you are responsible for all charges, whether you or invitees to your accommodation and associated spaces are at fault. Situ can assist in mediating a resolution with the accommodation partner when required.

INDEMNITY: You agree to compensate Situ and/or the guest/client against all and any loss, damages, and costs sustained by us arising out of any breach by you (or any person or persons on whose behalf you make a reservation; or who otherwise use the apartment) of any of these terms or the apartment provider’s general policies.

SECURITY: To protect the security of the accommodation, residents are requested to restrict entry to persons unknown to them. This includes in the building, or on community grounds.

EXTRA GUESTS: Any additional guests to the property must be pre-authorised by Situ and/or Situ’s accommodation partner.

PETS: Pets are not allowed in the development unless previously agreed in writing and in compliance with the accommodation’s pet policy. If pets are brought in without permission you may incur charges.

CHECK-OUT DATE: You may be held financially responsible if you do not check out of the accommodation on the agreed check-out date. You will receive these dates in advance.

OBSTRUCTIONS AND EMERGENCY EXITS:  No personal items should be left within communal areas. All emergency exits must be free of obstruction.

ENTRY DEVICES: Access devices such as keys, cards, and fobs shall not be duplicated. Loss of a device could result in a replacement charge. Any entrance codes shall be kept confidential.

REFUSE: Please use the correct bins for your rubbish. The area is to remain tidy, and any rubbish bags or cardboard boxes discarded appropriately.

CAR PARKING:  If applicable, you must park in your designated car parking space. All charges must be paid in advance. You are responsible for ensuring your car is parked correctly to avoid charges. Cars will always be left at your own risk. 

COMMON AREAS, OUTDOOR SPACE & FACILITIES: If applicable to your accommodation, every effort should be made to keep these areas clean and tidy. All applicable rules must be followed in areas such as pools, gyms, restaurants, patios, business centres, and laundry rooms.

OUT OF OFFICE EMERGENCY CONTACT:  An emergency contact number will be provided on your check-in details. Our partners are responsible for ensuring that safety information regarding emergency procedures is left in your accommodation.

GENERAL CONDUCT: You agree to communicate and conduct yourself at all times in a lawful, courteous, and reasonable manner. You agree not to engage in any abusive behaviour, either verbal or physical, or any form of intimidation or aggression. Any acts of abusive or offensive behaviour, whether verbal or physical, shall be a material breach of this lease and will entitle us to exercise all our rights and remedies for default. This applies when interacting with Situ, our employees, agents, independent contractors, and vendors; other residents, occupants, guests, or invitees; or any other person in the community.

IMPROPER USE OF SAFETY DEVICES: Safety devices such as fire alarms should not be tampered with and could result in a damage fee.

GOVERNMENT LAWS AND ORDERS: You will obey and comply with all present and future local and federal laws, rules, and regulations which affect the building or the apartment.

Please note that Situ partners will have additional property-specific policies where applicable. These rules and regulations can be changed, added to, or amended as appropriate, and form a supplemental agreement to your rental agreement.


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