Partner Support Specialist

Overview

Are you from a sales, hospitality or customer service background and have a passion for all things travel? Are you ready to build your career in a rapidly growing company? Then make Situ your next move! 

You’ll work in a buzzy and fast paced space with a great bunch of people and in a company that genuinely cares about you and your success as an individual, both at work and outside of it. There’s the opportunity to take part in employee-led committees and their events such as Diversity, Equity and Inclusion, or Sustainability – not to mention our regular fun work get-togethers.

We are Situ – an award-winning global supplier of serviced accommodation from Bangkok to Berlin with our HQ in amazing Exeter. We work with a portfolio of large international corporate clients in a variety of sectors, from insurance, to film and television, to banking, and focus on delivering a blended booking experience through the perfect combination of people, product, and technology.
 
So if you have a collaborative work ethic, a positive outlook, high levels of motivation, and are looking for an exciting new opportunity and a great company culture, then we’d love to hear from you. Get in touch today and slide into your next role at Situ (literally – we have an office slide)!

Job purpose

As Partner Support Specialist you will support all elements of supply and relationship management with Situ’s suppliers, as identified by the needs of the business and Supply Chain department. You could be working towards proactively growing Situ’s partner relations across the globe, helping to ensure suppliers’ account and property details are up to date as well as playing a key role in the suppliers’ compliance with the industry standards. As Partner Support Specialist you could be helping to manage the supplier network through account reviews assisting our sales and management team in client specific projects. Your responsibilities and activities will be flexible and interpreted around the needs of Situ and the Supply Chain department.

Key responsibilities and duties

→ Qualify and respond to new supplier enquiries 
→ Strategically, identify and onboard new suppliers in line with objectives 
→ Assist suppliers through the onboarding process. Including the upload of their properties, access to the supplier portal and negotiating of contracts 
→ Performing due diligence checks on partner documentation 
→ Performing compliance assessments on partners 
→ Assist in the monitoring of upcoming local/regional/global legislation changes which could affect Situ or our partner network 
→ Maintain and develop existing supplier relationships to ensure that contacts and content is up to date 
→ Day to day account management, including hosting supplier review meetings and monitoring overall supplier performance 
→ Identify and manage serviced level issues, complaints, and any other issues through to resolution 
→ Organise and conduct worldwide city tours and property inspections 
→ Attend site visits as well as networking events and industry meetings when required 
→ Assist in supplier content such as uploading properties to the supplier database to support its continual growth and support the sales team in help with complete property profiles for client quotes and larger contract bids 
→ Liaise with the sales team to assist with enquiries that require immediate new suppliers and working collaboratively on new client’s acquisitions, onboarding, and client RFP's 
→ Work closely with other Situ teams to ensure all supplier news is communicated 
→ Exceptional enquiry and booking management 
→ Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.) 
→ Meets or exceed KPI’s and revenue targets 
→ Follow and support company policies and procedures 
This list is not exhaustive but covers most of what is expected. You will be expected to perform different tasks as required, in line with Situ’s overall business strategies.

General responsibilities and skills

→ Highly motivated with a positive ‘can do’ attitude
→ Upholding company values
→ Provide outstanding customer service 
→ Adaptable to the needs of the business
→ Continually seek personal and professional development
→ Excellent time management skills
→ High attention to detail
→ Exceptional communication skills
→ Commercially astute
→ Confident with IT to include Microsoft Office products​

Benefits of working at Situ

• 27 days of holiday per year (including two reset days) plus bank holidays.
• Workplace pension - employer contribution increasing with length of service.
• Subscription to online benefits and discount package.
• Regular nights out and invites to company events.
• Being part of the dynamic and fast-growing alternative accommodation industry.
• The chance to take part in employee-led committees and their events.
• Private health insurance.
• Opportunity to take part in the company bonus scheme,
• Additional day off for your birthday.
• Length of service sabbaticals.
• Quarterly reward experiences.
• Opportunities to travel.
• A nice bunch of people to work with!​

To become a valued part of our dynamic and friendly team please download the application form, fill it in and send it with your covering letter to [email protected].