FAQ - Serviced Apartments

Curious about serviced apartments and the benefits they can offer? Take a look at our FAQs below.

What is a Serviced Apartment?

A serviced apartment is a type of fully furnished housing, which includes a range of home-like amenities and hotel-like services, all included within the overall rental price. Serviced apartments are designed to act as ‘homes away from home’, with more space and facilities compared to regular apartment rentals and hotels. Serviced accommodation is also available for long and short term stays, allowing guests to stay overseas for business trips without hassle or lacking facilities. There are many types of serviced accommodation too, which come in all shapes and sizes, ranging from small studio suites to ten-bedroom houses. 

What can I expect from a stay in a serviced apartment?

A guest in a typical service apartment can expect to have a range of facilities and services at their disposal. Facilities and services include; 
A Fully-equipped kitchen with an oven, fridge, freezer, microwave and a good range of kitchen utensils.
- Wi-Fi and Internet access
- TV
- Laundry facilities (Washing machine and Dryer)
- Linen and Towels
- Housekeeping Service (Ranging from daily to fortnightly)
- Available Parking
With the majority of our featured serviced apartments, all these facilities and services are included in the overall rental cost. However, some apartments are also equipped with additional features, such as communal on-site gyms, swimming pools, restaurants and conference rooms. Across the board though, facilities are variable depending on where you stay, with some requiring additional charges. For clarifications about our accommodation, you can always send an enquiry through to our website (www.staysitu.com) or get in contact with a member of our team. 

What are the check-in check out procedures?

The check-in and check-out procedures of our featured apartments are varied depending on the building and location. Buildings may have receptions, which can be open for up to 24 hours, or allow guests to simply self-check in. Another possibility is that a guest may be advised to ‘Meet and Greet’, where they are handed the keys to their accommodation and anything else that is deemed necessary. Ultimately, all the necessary information will be confirmed by a member of our team at the time of the booking, and full instructions for check-in will be sent to the guests along with an in-apartment information pack. Instructions may include reminders to the guests to bring identification and booking confirmation to the check-in destination. 


Can I bring my pet?

The number of our featured apartment operators who accommodate pets is growing. Be sure to please check with a member of our team who will be able to advise on the pet policy in place and any potentially related charges.


Can I smoke in my apartment?

Across the majority of our featured apartments, smoking is not permitted. Whilst there is a chance that smoking is acceptable in communal areas, on balconies or even in gardens, it is better to check for any restrictions first. Contact a member of our team for more information about your apartment’s smoking policy.


What are the housekeeping standards in your serviced apartments?

Our featured serviced apartments have a housekeeping service included within the cost of your accommodation. Housekeeping services can range from daily to fortnightly, but typically, cleaning and maintenance are conducted in our apartments once a week. Clients should be aware that housekeeping standards are internationally diverse, and what is included in the cost may differ depending on where you stay. Be sure to contact a Situ team member for any enquiries about housekeeping.


What security measures are put in place?

Security measures are variable across our featured apartments, and standards may differ depending on where you travel. In-room safes, key-code apartment access and 24-hour doormen are just a few examples of security measures which may be relevant to your apartment. It is always worth looking over the accommodation’s security standards and facilities on our website or contacting a member of our team, before placing a booking.


Do you offer disability access?

We have a good range of accommodation options across the globe for disabled guests. Get in touch with a member of the team for information about what is available for disabled guests in your chosen area.


Can I make a special/ specific request for my stay?

We always do our best to meet our guests' needs. Any special requests will be noted at the time of the enquiry, and a further follow-up from our team will reveal whether any request can be accommodated.


FAQ Bookings




FAQ Payments




Our team is here to help, 24/7

Contact Situ