Accommodation Specialist

Overview

Are you from a sales, hospitality or customer service background and have a passion for all things travel? Are you ready to build your career in a rapidly growing company? Then make Situ your next move!

You’ll work in a buzzy and fast paced space with a great bunch of people and in a company that genuinely cares about you and your success as an individual, both at work and outside of it. There’s the opportunity to take part in employee-led committees and their events such as Diversity, Equity and Inclusion, or Sustainability – not to mention our regular fun work events.

We are Situ – an award-winning global supplier of serviced accommodation from Bangkok to Berlin with our HQ in amazing Exeter. We work with a portfolio of large international corporate clients in a variety of sectors, from insurance, to film and television, to banking, and focus on delivering a blended booking experience through the perfect combination of people, product, and technology. 

So if you have a collaborative work ethic, a positive outlook, high levels of motivation, and are looking for an exciting new opportunity and a great company culture, then we’d love to hear from you. Get in touch today and slide into your next role at Situ (literally – we have an office slide)!

Job purpose

As Accommodation Specialist you’ll be part of the busy Sales Team. You’ll be responsible for supporting the Account Managers and Senior Account Managers within Situ, providing new and retained clients and guests with serviced apartment quotes around the world in a timely and accurate fashion. Speaking to our extensive supply chain, you’ll find the best rates and availability in line with customer requirements, make bookings, and ensure a smooth stay for your guest, whatever their needs are, and in line with clear targets. Relationships with stakeholders and an expectation to travel to client meetings and events are key to the role.

Key responsibilities

→ Exceptional management of enquiries and bookings.
→ Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc).
→ Meet or exceed individual, team, and company-wide KPIs and revenue targets.
→ Follow and support company policies and procedures.
→ This list is not exhaustive but covers most of what is expected. You’ll be required to perform different tasks as needed, in line with Situ’s overall business strategy.​

This list is not exhaustive but covers most of what is expected. You’ll be required to perform different tasks as needed, in line with Situ’s overall business strategy.

General responsibilities and skills

→ Highly motivated with a positive ‘can do’ attitude
→ Upholding of company values
→ Provide outstanding customer service
→ Adaptable to the needs of the business
→ Continually seek personal and professional development
→ Excellent time management skills
→ High attention to detail
→ Exceptional communications skills, both verbally and written
→ Commercially astute
→ Confident with IT to include Microsoft Office products and CRMs
→ Knowledge of the serviced apartment industry a bonus​

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Benefits of working at Situ

• 27 days of holiday per year (including two reset days) plus bank holidays.
• Workplace pension - employer contribution increasing with length of service.
• Subscription to online benefits and discount package.
• Regular nights out and invites to Company events.
• Being part of the dynamic and fast-growing alternative accommodation industry.
• The chance to take part in employee-led committees and their events.
• Private Health Insurance.
• Opportunity to take part in the company bonus scheme
• Additional day off for your birthday.
• Opportunities to travel.
• A nice bunch of people to work with!​

To become a valued part of our dynamic and friendly team please download the application form, fill it in and send it with your covering letter to careers@staysitu.com.