Frequently Asked Questions 

Got questions? No problem, we've got the answers.

FAQs Hub

Curious about serviced accommodation or the industry? Perhaps you'd like to know more about Situ, or the clients we work with?

Whatever the query, you'll find the answer in our comprehensive FAQs Hub. Or, if you have further questions, feel free to reach out to a member of our team, we're always happy to help.

FAQs Hub

How to book, cancellations, and payment queries

Get answers to all the nitty gritty aspects of our business.

Booking FAQs
FAQs Hub

Who are Situ, and how do we do what we do?

Questions about Situ? Read our Situ FAQs and get all the answers you're searching for.

About Situ FAQs

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Get in touch! Our friendly team will be happy to answer any questions.

[email protected]

+44 (0)1392 690 079

Get in touch
FAQs Hub

Our expert’s luxury choice

Steph Ellis, Director of Operations at Situ has extensive and varied experience in the property and hospitality industries. One of her favourite luxury London serviced apartments is the Charles Street Residence in Mayfair with it’s beautifully designed contemporary interior in a period property. All with easy access to London’s tube network and close to green open parks.

FAQs Hub

Our expert’s luxury choice

Steph Ellis, Director of Operations at Situ has extensive and varied experience in the property and hospitality industries. One of her favourite luxury London serviced apartments is the Charles Street Residence in Mayfair with it’s beautifully designed contemporary interior in a period property. All with easy access to London’s tube network and close to green open parks.

FAQs Hub

Apartments – Apartments consistently prove themselves to be the best option for business travel. With a Situ serviced apartment, you'll get a fully-equipped kitchen, free Wi-Fi, laundry facilities, and separate living and dining areas – your very own home away from home.

Houses – Houses are a fantastic option in any location, but they're a particular favourite for remote locations. Our extensive accommodation network means that we're well-equipped to cater to accommodation needs in those harder-to-reach areas.

Aparthotels – Aparthotels (or apartment hotels) tend to be smaller than serviced apartments and are popular with individual business travellers. They provide a great balance between independence and hospitality, making them a versatile and appealing choice for short stays.

FAQs Hub

Apartments – Apartments consistently prove themselves to be the best option for business travel. With a Situ serviced apartment, you'll get a fully-equipped kitchen, free Wi-Fi, laundry facilities, and separate living and dining areas – your very own home away from home.

Houses – Houses are a fantastic option in any location, but they're a particular favourite for remote locations. Our extensive accommodation network means that we're well-equipped to cater to accommodation needs in those harder-to-reach areas.

Aparthotels – Aparthotels (or apartment hotels) tend to be smaller than serviced apartments and are popular with individual business travellers. They provide a great balance between independence and hospitality, making them a versatile and appealing choice for short stays.

Features Houses Aparthotels Apartments
Basic kitchen amenities
Fully-equipped kitchen
Separate living and dining areas
Free Wi-Fi
Linens and towels
In-apartment or on-site laundry facilities
Housekeeping
Parking ✓* ✓* ✓*

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High standards?Ours are higher.

We're incredibly fortunate to win many awards and accreditations. We are proud of our accomplishments and always strive to achieve more. Explore our awards and accreditations.

Situ accreditations and awards logos