Travel Management CompaniesAt Situ Living Ltd, we respect your personal data. This Fair Processing Notice explains how we will use your personal data when you are one of our clients.
At Situ Living Ltd, we respect your personal data. This Fair Processing Notice explains how we will use your personal data when you are one of our clients.
Our head office address is:
Unit 3
Ulysses House
Ulysses Park
Heron Road
Exeter
EX2 7PH
Email: [email protected].
Personal data means any information about an individual from which that person can be identified
At Situ, we value each and every one of our clients and we take data privacy very seriously. When you are a client contact of ours, we will collect and process personal data in order to further our relationship with you. We start by collecting your name, address, phone, and email. These may be business or private or both.
We also like to learn more about you in order to understand better how we can work together. To further this aim, we may view your professional social media profiles.
If we are lucky enough to welcome you to our offices in person, then please take a look at the separate Fair Processing Notice aimed at our Visitors as we may treat your data slightly differently.
We need a legal basis in order to process your personal data. Most of our processing is done because we have a legitimate interest in doing so. Our legitimate interests include managing client relationships, providing accommodation booking services, maintaining commercial records, communicating with client representatives, developing business opportunities and responding to enquiries.
You have the right to object to our processing your data using legitimate interest. Please speak to us if you have any concerns.
We do not use any automated decision making.
We may share personal data with:
Yes, as part of finalising a booking on your behalf, we may need to transfer your data to the accommodation provider you have selected, based in a global location required as part of the booking.
We will hold your personal data for the duration of our contract with you and for a further period of 7 years after the contract has ended. This retention period is based on our obligations under applicable laws and to enable us to respond to any queries, complaints or legal claims.
The UK GDPR and the Data Protection Act 2018 give you rights as a data subject. You have:
1. the right to request from us access to your personal data;
2. the right to request from us rectification of your personal data;
3. the right to request from us erasure of your personal data;
4. the right to request from us restriction of processing your personal data;
5. the right to object to our processing of your personal data;
6. the right of data portability;
7. if we are processing your personal data on the basis of your consent, you have the right to withdraw your consent at any time. This does not affect the lawfulness of processing based on your consent before you withdrew it; and
8. You have the right to complain to the ICO.
If you have a complaint or concern regarding the way your personal data is handled, you may contact us using the below details. We encourage you to contact us first so we can address your complaint promptly.
To make a data protection complaint, please email [email protected] or write to us at Data Protection Complaints, Situ, Unit 3, Ulysses House, Ulysses Park, Heron Road, Exeter, EX2 7PH. Please provide your contact details and a description of your complaint.
We will acknowledge receipt of your complaint and respond to you within a reasonable timeframe.
If you are not satisfied with our response, you have the right to complain directly to the Information Commissioner’s Office (ICO)
More information on your rights can be found in Chapter 3 of the UK GDPR.
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