Why choose Situ?

Competitive pricing

We don’t charge a subscription fee, instead, we earn a small commission – but because we work so closely with our housing Partners, we’re able to offer you some of the best rates in the industry, especially for bookings made in bulk or managed programmes with fixed rates.

Round-the-clock guest support

We’re well known for providing the best guest care in our industry. Travellers are fully supported 24/7, 365 days a year, so you don’t have to worry about late-night check-in issues or mid-stay problems – we’ll take care of it.

One partner, global coverage

Whether it’s a major city or a remote location, we find the right accommodation, so you don’t have to waste time managing multiple providers.

Traveller safety as a priority

From expert recommendations and local market knowledge to find the right fit of property to our network of managed Partners that hold our supply chain to rigorous standards, we work hard to keep stays safe and hassle-free.

Compliance and security built in

We are ISO 27001, ISO 9001, and ISO 14001 certified: we take compliance seriously – keeping you and your travellers protected.

Situ’s Managed Programmes provide a proactive approach to accommodation sourcing by creating a curated list of pre-approved properties tailored to your organisation’s needs. 

Through a simple process, we align accommodation options with your budgets, preferred locations, traveller requirements, and policy guidelines, ensuring a consistent experience every time. 

Gain greater cost control while reducing the delays and back-and-forth often associated with ad hoc bookings – ask us about our Managed Programmes today to see if they're right for you.

We’re proud to share that Situ has achieved a Net Promoter Score (NPS) of 84.

NPS is a globally recognised way of measuring customer satisfaction and loyalty. It’s based on one simple question: ‘How likely are you to recommend us to a colleague or friend?’ An NPS of 84 places us firmly in world-class territory, showing that a huge proportion of our clients not only value what we do, but are happy to recommend us.

Want to see what makes our service worth recommending? Let’s talk.

Situ adds value to clients at every stage of the process. Our specialist knowledge spans the entire journey, from the deep local market knowledge held by our Client Delivery Specialists; to our extensive, compliant and high quality supply network, which enables us to secure the best accommodation options for every booking.

It is important to note that clients booking directly with accommodation providers may face risks such as non-professionally managed properties, unexpected utility bills, or additional charges for services that are fully included in the rates we negotiate with our partners.
 
Clients booking independently may face lack of support if service issues arise during their stay. Once a booking is confirmed, Situ’s award-winning Guest Care team ensures a smooth check in process and stay, and they remain on hand throughout to support clients whenever needed.

We have a very positive working relationship with our accommodation network – meaning we’re in a strong position to negotiate the best rates and favourable cancellation policies on behalf of our clients.

For instance, we’ve introduced the Situ Partner Engagement Roadshow, where we invite our accommodation Partners to our HQ for one-on-one sessions with our operations team to share insights and feedback.

Amelia McDonald, Partner Relationship Executive at Situ, comments: ‘Our Situ Partner Engagement Roadshow provides our internal team with the chance to tell our Partners exactly what our clients need from them, putting us in the best possible position to provide our clients with accommodation solutions that go above and beyond their expectations.’